Company Description

Orient Software has been a trusted engineering partner since 2005, empowering organizations with efficient and sustainable technology solutions. We address challenges such as talent scarcity, rising costs, and system complexity through a globally integrated delivery model and a core talent base in Vietnam. More than a service provider, we specialize in building scalable, reliable, and production-grade technologies, including advanced AI systems through our Neurond AI division. With a commitment to long-term partnerships, we focus on engineering excellence, transparent communication, and investing in our people to deliver lasting solutions for clients who value quality and impact.

Role Description

This is a full-time hybrid role based in Ho Chi Minh City, Vietnam. As an IT Helpdesk Support Engineer, you will provide technical support and troubleshooting for hardware, software, and network-related issues. Day-to-day responsibilities include managing helpdesk tickets, addressing technical incidents, maintaining company systems, and assisting with system administration tasks. You will also ensure timely resolutions and provide excellent customer service while maintaining IT best practices.

• Provide technical assistance and support users in queries and issues related to computer systems, software, hardware, and networking.
• Set up the necessary computers & IT devices and ensure they always function well as expected.
• Resolve issues including troubleshooting hardware, software, and networking issues.
• Support team members in tasks related to IT department and its management.
• Maintain computer systems and act as support if any system goes down.
• Responsible for PC’s, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc.).
• Maintain user PCs, including upgrades and configuration as needed.
• Assist with onboarding of new users.
• Keep inventory of all equipment, software, and license users.
• Install, configure, and upgrade PC software.
• Report to your direct manager as required.

• College or University degree in IT related field.
• 1-2 years of experience working in IT Helpdesk/Support.
• Good knowledge of Local-Area-Networking, Wide-Area-Networking, Virtual Private Network, Firewall, Anti-Virus solution.
• Familiar with hardware troubleshooting, repairing and maintaining server, PC, networking equipment, other IT related equipment’s (telecom, mobile...).
• Ability to learn new technologies/knowledge.
• Teamwork oriented and willing to work under pressure.
• Strictly follow IT processes.
• Ability to work with basic shell scripts/programming languages to improve the efficiency of the IT processes/systems.
• Have Certificates: MCSA, Office 365, LPI, CCNA is highly preferred.
• Be able to communicate in English.
• Proactive, friendly, and high responsibility.

• Attractive and competitive performance-based compensation package.
• Salary during probation is paid in accordance with Vietnamese Labor Law.
• Generous 13-month salary and dedication bonus.
• Comprehensive healthcare insurance package and annual health check-ups.
• Flexible check-in time before 10:00 AM on weekdays.
• 1-day remote work per month.
• 12 annual leave days, 5 sick leave days, 11 public holidays as required by Vietnamese Labor Law, plus one extra day off for Christmas.
• Daily breakfast, Happy Thursday gatherings to connect with colleagues.
• Active sport clubs such as badminton, running, football, music clubs.
• Teambuilding activities, annual company trips, and year end party.
• Continuous learning opportunities through technical & soft skills training, English classes, and internal communities.
• Financial assistance for important life events, including marriage, childbirth, and bereavement, ensuring support at every stage of life.