Work Location: Ho Chi Minh City

Salary: Negotiable

Deadline: 31/07/2018

Job Description:

• Deliver high quality of standard service on 1st line support to business user, including helpdesk and complicated queries, ensure good investigate and follow-up on action plan provided to customer;
• Provide assistance and advice to customer groups and management on systems’ issues;
• Contribute to the improvement of day-to-day process and assist line manager in provide technical coaching to junior team members;
• Assist in planning and implementing yearly Business continuity plan;
• Responsible for small ITO project allocated by line manager;
• Participate in the new-technology roll-out locally and regionally;
• Assist manager to make sure the readiness, reliability and availability of Bank’s systems according to SLA;
• Make sure all IT services and systems are maintained quarterly, including working closely with service provider to on bank’s system maintenance; ensure all healthy check logs for infrastructure are recorded;
• To ensure CTB/RTB projects comply and assessment with R2 process;
• Maintain HSBC control standards and follow Group Compliance Policy to minimize operational risk by:
• Remaining compliant with and ensures awareness of Audit and Group requirements and other internal guidelines;
• Ensuring strict compliance with government banking regulations;
• Timely implementing internal and external audit points together with any issues raised by external regulators.

Requirements:

• Minimum of 3 years’ experience in IT roles;
• University degree in Computer Science or Engineering field;
• The job requires good project management skills;
• The job requires good in communication skills;
• Good knowledge of IT hardware, software, operations and networks;
• Certificate from Microsoft e.g. MCSE or Oracle OCP or Cisco CCNP.

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For any further detailed information and questions, please visit HSBC Vietnam's official careers website: hsbcvncareer.com.