FRANCHISE EXECUTIVE

Job Description

1. Franchise Network Development:

• Develop and implement a franchise acquisition strategy for the business.
• Receive information and call franchise candidates for consult/ advice daily.
• Identify and source prospective new franchisees, pipeline maintenance and adherence to sales processes. Follows the sales process and bring prospects to close.
• Give advice, guidance and educate franchise candidates to help them understand the Highlands Coffee Franchise system and process.
• Survey and research including market trends and competitors analysis.
• Work collaboratively with other departments for the implementation and setup of franchised stores.
• Prepare all contracts; follow contracts liquidation and final payment for franchised projects.

2. Franchise Management

• Liaise between franchises and the company in all activities.
• Support franchised stores for daily operation: Purchase order/ Logistic, MKT campaign co-ordination, Forecasting, Maintenance of store premises and equipment.
• Follow up Franchisee compliance regarding to Payment/Collection/Debit note, BFSCE, People, and Promotion.
• Monitor the performance of franchised stores and provide timely support to ensure the commitment to Highlands standardized franchise system. 
• Coordinate and work with other departments to solve the problems arise timely and ensure effectiveness of store’s operation.
• Manage relationship with existing franchisees.

Perform other duties as assigned by Manager or Director.

Requirements

1. Education/ Training Qualifications (i.e: university degree, college, etc)

• BA Degree in Business Administration, Economic faculty, hospitality management or equivalent.
• Franchise management certificate preferred

2. Experience: At least 1 year at equivalent position
3. Knowledge of:

• Understanding of store operations and franchising

4. Skills (Ability to):

• Be fluent in 04 English skills (Writing, Listening, Speaking, Reading);
• Good Management skill;
• Problem solving;
• Communication skill – both written and verbal;
• Project management skill;
• Effective relationship builder;
• Be able to work under high pressure.

How to apply

• Candidates please send your CV to This email address is being protected from spambots. You need JavaScript enabled to view it.
• Subject: [Highlands Coffee - 082018] Franchise Executive - Full name.