Operate in the UK & Ireland, Europe, the USA, Australia, Singapore, Vietnam, Korea and Japan means we have resources, on the ground, in countries across the globe. This enables us to go where our clients go, ensuring they have the technology services they need to support strategic business growth.
Job Description:
The IT Support Engineer is responsible for:
- Log and follow up with other IT teams to support calls and tickets until resolve.
- Support the end users to troubleshoot the IT-related issues on their computers, including hardware, OS and applications and simple network configurations.
- Provide guidance to users on internal systems, software and applications.
- Deploy/install, maintain, upgrade IT equipment and standard applications.
- Perform diagnostic tests, modify or repair computer hardware, including PC, printer, data projector and peripherals.
- Other tasks assigned by line manager.
Job Requirements:
- Bachelor or equivalent degree in computer science
- Has 2+ years of hands-on experience in HelpDesk/Support
- Passionate of learning, sense of urgency, and detailed
- Time management skills
- Ability to work independently
- Ability to work on shift
- Industrial certifications holder: MCSA/MCSE and Office 365 related is an advantage
- Premium health insurance
- 14 paid holiday days each year
- Sports clubs: Badminton, Football, Ping-pong, Swimming, Tennis, Yoga
- Fun activities: Family Tour, Children’s Day, Father’s Day, Mother’s Day
- Training courses & programmes to develop your career: Technical training, Soft skills training, Management & leadership development programmes
- Engagement activities: Company trip, Special moment gifts (birthday, wedding, the arrival of a child), Team building, Year-end party, Health & beauty clubs, Charity activities.