From what started 10 years ago as a one-man dream to venture into the unexplored land of e-commerce in Vietnam, Tiki.vn today is considered among the top B2C e-commerce players in Vietnam. From a small online bookstore, Tiki is expanding intensively to other categories. We are the first in the country to offer 2-hour delivery. Tiki has the highest NPS score amongst all e-commerce platforms in Vietnam. Customer trust and satisfaction are at the heart of everything we do. Harmony and learning is the core foundation of our culture. 

Job Description

What you would do

Reporting to Onsite Merchandising Manager, the Merchandiser will be responsible to:

  • Work closely with Category Managers & Commercial team to develop onsite merchandising and campaign to achieve sales targets & new customer acquisition/retention to Tiki
  • Manage company/category/brand campaigns from planning, preparation, execution & post-mortem. i.e. Produce campaign mechanic/ micro-site layout to optimize customer experience and maximize sales potential based on various factors; Maintain a comprehensive library of appropriate data: Deals Tracker, Sales Data, Traffic, Conversion Rate, etc…
  • Work with marketing to execute graphics and online marketing plans to drive traffic to store/campaigns week-on-week
  • Analyze past campaign performance and report on the current campaigns
  • Conceptualize and develop interesting and relevant campaigns to execute specific strategic directions. i.e. Build and execute plan to acquire new customers to cate to Tiki
  • Analyzing traffic, sales, and volume growth on a weekly basis to understand customer shopping journey, to build & execute onsite engagement activities with customers to make sure for each shopping touch-point Tiki make shopper satisfied for effortless shopping and maximize Customer Lifetime Value (CLV)
  • Identifying business opportunities and risks

 

What you should have

  • Bachelor’s Degree, preferably in e-Commerce marketing & campaign, brand marketing & shopper insight team, brand marketing agency, retail, or management consulting or equivalent e-Commerce experience
  • Solid understanding of Retail/E-Commerce/Marketplace business in terms of the customer journey, Customer Lifetime Value (CLV) within the Electronic Accessories, Home Living, Home Appliance industry
  • Demonstrated ability to handle multiple tasks, prioritize them, and meet deadlines
  • Experience on project management, coordinating across functions or communication
  • Strong data analysis skills and knowledge of Microsoft Excel and PowerPoint. Ability to deliver insight and recommendations based on data
  • Willingness to learn in a fast-moving environment and experience working in an entrepreneurial environment

APPLY HERE

Trần Công Danh

ITEC Career Centre (ICC) International Training and Education Center - ITEC

Tel: (84)-8-38303625 (Ext 114) | Fax: (84)-8-38325926 | Email: career.center@itec.hcmus.edu.vn

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