Công Ty Công Nghệ Thông Tin ITechwx Tuyển Dụng Nhân Viên Technical Support Engineer - Microsoft Window Server/Azure Active Directory Full-time 2023

Trần Công Danh

Jul 17 2023

GIỚI THIỆU CÔNG TY

iTechwx dedicates the One-Stop Digital Transformation Service to our customers.

We partner with enterprises from multi-dimensions, empowering our customers with technical talent solutions.

Always being customer oriented, we build teams embedded from the culture of professionalism, proactivity, and enjoyment. iTechwx prioritize on cultivating the environment to incubate talents with customer-obsessive mindset.

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Conquer the Everest, Together with iTechwx.

[Contact Center Services]

iTechwx constructs contact centers with customer-oriented advocates, supporting global customers with multi-languages and multi-media. iTechwx offers tech-focused contact center services, with our advanced operation standards, specialized training programs, and innovative management structure.

[Information Technology Services]

iTechwx provides services including design, development, testing, maintenance, support, and project management for both software and hardware products in frontier technological domains such as Cloud Computing, Internet of Things, Big Data, Smart Technology, Mobile Technology, etc.

Company Profile/About us

iTechwx is newly born in the summer of 2022 in Ho Chi Minh City, Vietnam. We locate in Quan Binh Thanh, settling the office inside Opal Tower. As the first stop in SEA region, iTechwx encounters Vietnam, and particularly the city of Ho Chi Minh because of the richness in human resources, as well as the prospecting technology industries in this robust city.

We see opportunities - specifically to the sector of cloud solutions and managed IT services. We believe a One-Stop Digital Transformation Service is the solution to most enterprises. iTechwx is specialized in agile recruiting, designated training, and managing services to drive exceptional quality in delivery. iTechwx is also empowered to incubate technical talents. We invent highly efficient training, mentoring, onboarding, and quality assurance processes, incorporating with the essence of customer services. We see the city is awaiting to practice the most to succeed.

We invest on the talents. iTechwx commits to carefully treat each employee, and to forge a company brand full of vitality. Employees in iTechwx always find easy access to company resources. Teams are supplemented with supporting groups to take care of employee work experience. We also provide equal opportunity for each employee to seek long-term career development.

TECHNICAL SUPPORT ENGINEER - MICROSOFT WINDOW SERVER

MÔ TẢ CÔNG VIỆC

Main Responsibilities

• Master communication skills to ensure customers have enough confidence in the solutions provided by Microsoft.

• Help Microsoft customers solve the technical problems encountered in the use or deployment of Windows operating system.

• Represent Microsoft to achieve higher customer satisfaction.

• Use accurate analysis tools to analyze problems.

YÊU CẦU ỨNG VIÊN

Qualifications

• Fluent in English listening, speaking, reading and writing.

• Interested in long-term development in IT direction. Computer related major or IT working background candidate is preferred.

• Excellent customer service awareness and communication skills.

• Fast learning and excellent problem-solving skills.

• Positive and cheerful, with strong passion and good cooperation spirit.

• Be able to accept shift arrangement and adapt to fast-paced and high-intensity working environment

CHÍNH SÁCH ĐÃI NGỘ

Benefits

Salary package: up to $1200

Social and Health insurance follow Vietnamese Law

Young & Dynamic Working Environment

International Culture

CÁCH THỨC ỨNG TUYỂN

Ứng tuyển qua nút ỨNG TUYỂN ONLINE dưới đây.
Hạn cuối: 23:59 ngày 31/8/2023
Lưu ý: Do hạn chế về mặt thời gian, chúng tôi có thể sẽ chỉ phản hồi kết quả ứng tuyển qua email cho các ứng viên được chọn. Trong và sau khi ứng tuyển, vui lòng thường xuyên kiểm tra cả hòm thư Spam hoặc Promotions (Quảng cáo) để không bỏ sót bất cứ thông báo nào từ chúng tôi.

TECHNICAL SUPPORT ENGINEER - AZURE ACTIVE DIRECTORY (NON-IT BACKGROUND WELCOME)

MÔ TẢ CÔNG VIỆC

Main Responsibilities:

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1. Customer Issue Resolution & Responsiveness

a. Drive the communication with the customer to ensure the customer has confidence on problem resolution.

b. Define and understand the customer issue by creating the adequate reproduction scenarios.

c. Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.

2. Effective Communication & Collaboration

a. Identify the right resource to collaborate with for tough & political hot problem.

b. Collaborate with cross-group peers both proactively and reactively.

c. Produce quality documentation and share with the appropriate team members and tech lead as appropriate

3. Training & Readiness

a. Identify current knowledge deficiencies/training needs, as well as potential future needs

b. Act as a subject matter expert (SME) to build readiness content and develop training (in applicable regions).

c. Make effective technical presentations, both internal and external.

d. Provide documentation and mentoring to others within your technical specialty.

e. Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs.

f. Implement your development plan, actively seek development opportunities, and complete all scheduled training.

g. Meet with your manager to assess and adjust the plan as needed to match mid- and long-term career plans

4. Operation Precision

a. Adhere to published queue or call back schedule and be available for on-call duty, as necessary

b. Use appropriate documentation and utilization and / or labor tracking methods to account for time.

c. Manage and prioritize your workload while keeping team members and management appropriately informed.

d. Participate in ad-hoc projects per management request or business need.

YÊU CẦU ỨNG VIÊN

Qualifications:

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• Leadership - handle technically challenging and politically hot customer situations

• Strong communications skills – Excellent spoken and written English communication skills

• Effective, polished interaction with customer to gather information

• Demonstrable troubleshooting skills

• Cross-team collaboration

• Logical and Critical thinking

• Passion for technology and customer support

• Understanding of cloud vs. on premise computing.