Work experience: 0 to 4 years

Tasks:

• Handling 2nd level support tasks
• Independently handling customer queries on the support tasks
• Should adhere to the process defined and agreed with the customer
• Actively involve self in the analysis of issues/incidents and queries posted by the customer
• Problem solving and troubleshooting of issues/incidents
• Collaborate with other interfacing support teams to resolve common issues/incidents from the customer
• Managing MS-Exchange email distribution lists and managing access permission on file shares
• Resolving supporting request in Service Management Toolsuite (SMT) systems.

Mandatory Skills:

• Windows server administration
• Active Directory (user and group) & windows file share administration
• Knowledge on any one of RDBMS database (Oracle, SQL , My SQL server etc..)
• Should have good troubleshooting skills.
• Ability to work in shift
• Fluency in Speaking and Writing in English

Desirable Skills:

• MCP(Microsoft) or ITIL V3 certifications preferred
• Japanese or German language.
• Knowledge on Software Configuration tools

Please send your Resume to This email address is being protected from spambots. You need JavaScript enabled to view it..