Work experience: 1-2 years

Tasks:

• Handling 2nd level support tasks.
• Independently handling customer queries on the support tasks.
• Should adhere to the process defined and agreed with the customer.
• Actively involve self in the analysis of issues/incidents and queries posted by the 
• Problem solving and troubleshooting of issues/incidents
• Collaborate with other interfacing support teams to resolve common issues/incidents 

Mandatory Skills:

• Good communication in English
• Customer handling skill
• Have knowledge of SQL.
• Customer-focused attitude and desire to interface directly with end-user clients
• Willingness to travel.

Desirable Skills:

-  Knowledge on any one of RDBMS database (Oracle, SQL , My SQL server etc..). 

-  Should have good troubleshooting skills.

-  Excellent analytical, communication and customer handling skills are must.

- Strong conceptual, analytic, and problem solving skills.

- Should be a fast learner of new technologies and processes 

- Motivated to work in a new and growing environment

Please send your Resume to This email address is being protected from spambots. You need JavaScript enabled to view it..