IT Staff At An Nam Group

Trần Công Danh

Dec 08 2015

ANNAM GROUP HAS BECOME THE PREMIER COMPANY IN FOOD SERVICE AND BEVERAGES IN VIETNAM, CAMBODIA, LAOS AND MYANMAR, OPERATING VENTURES IN BOTH RETAIL AND WHOLESALE FIELDS. ADDITIONALLY, THE ANNAM GROUP IMPORTS & DISTRIBUTES IN THE REGION THE COSMETICS BRAND YVES ROCHER

Our success can be attributed to many factors including:

Our ability to understand our clients’ expectations. Specifically, we assist companies to establish their brands and define their marketing strategies for the Indochine market.

Our mix of Asian and Western management gives us the diverse leadership necessary to be effective in the region.

Our quality focus. We ensure quick custom’s clearances, climate controlled transportation and storage, safe and healthy working conditions.

An Indochine network encompassing North, Central and South Vietnam, and also Laos, Cambodia and Myanmar

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Job description

Helpdesk

- To provide technical support; answering support queries either onsite or via phone or email.

- To maintain a high degree of customer service for all support queries

- To take ownership of user problems and be proactive when dealing with user issues.

- To log all calls on the call logging system (GLPI) and maintain full documentation.

- Respond to enquiries from clients and help them resolve any hardware or software problems.

- Maintain a log of any software or hardware problems detected.

- Support users in the use of Computer equipment by providing necessary training and advice.

- To allocate more complex service issues to the relevant IT Support member.-

To arrange for external technical support where problems cannot be resolved in house.

- Troubleshooting, installing and updating desktop PC, laptop hardware, software, printers, scanners, phones (fax) and other peripherals.

- Configuration and set-up of all new shop systems required internally for the company’s activities.

- Anti-virus updates and overall responsibility for company IT security.

- Administer and maintain end user accounts, permissions and access rights.

- Provide telephone and desktop, laptop support to internal users .

- Manage all network hardware and equipment including routers, switches.

- Ensure network connectivity of all workstations.

Network

- Install, configure, and support the LANs WANs and Internet systems.

- Maintain network and workstation hardware and software.

- Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.

- To supervise other network support technicians and plan, co-ordinate, and implement network security measures.

- Perform routine backups and archival of files stored on the network to assist with disaster recovery.

- Analyse user support statistics and other data and recommend appropriate measures.

- Assists in maintaining the operating system and security software utilised on the network, including the addition of new users to the network and establishment of rights and privileges.