The NOC covers three main roles:

Ensures an activity’s continuity of service, without interruption Monitors systems and networks equipment

Provides a technical client support service

Tasks and Responsibilities:

Manage and maintain the monitoring systems

Fault handling and escalation (identify and respond to systems and networks’ problems, direct liaising with clients, follow-up of incidents until they are solved)

Prepare daily reports regarding clients’ infrastructure status. Ensure that all required documents are complete and accurate. Support clients in their daily activities to ensure them a continuity of activity without interruption.

Ability to recognize emergency situations and respond accordingly. Analyze incidents accurately to solve these quickly.

Maintain the required knowledge up-to-date

Maintain the technical documentation, the processes and procedures used for daily operations Develop network and system administration’s knowledge and skills

Work in rotation shifts (cover 24/7/365) Qualifications, Experience and Skills:

Good command of English or French (speaking, listening, reading and writing) Work in team, in an autonomous way

Knowledge about networks

Strong analytical skills, ability to collect and interpret data from various sources Ability to assess and prioritize faults, and to respond or escalate these accordingly Capacity to work under high pressure

Please send your CV to: This email address is being protected from spambots. You need JavaScript enabled to view it. or Ms. Trang Tel: 0903 100 584 Website: http://vn.ipsip.eu/fr/