IT Manufacturing Service Desk Engineer At INTEL

Trần Công Danh

Jul 26 2016

Về Công Ty Chúng Tôi

Lot I2, Road D1, Saigon Hi-Tech Park, District 9, Ho Chi Minh City

Qui mô công ty: 1.000-4.999

As the world´s largest chip manufacturer, Intel strives to make every facet of semiconductor manufacturing state-of-the-art -- from semiconductor process development and manufacturing, through yield improvement to final test and optimization, and lastly packaging. We have taken a giant step into Vietnam as the first and largest major foreign investor in high technology. As part of our worldwide strategy to expand capacity, we are investing US$1 billion in a semiconductor assembly and test facility at Saigon Hi-Tech Park in Ho Chi Minh City. This will be Intel´s newest and largest assembly and test facility and also its seventh assembly site within Intel´s global network.
* Intel conducts business with uncompromising integrity.
Business ethics, excellence and integrity are the cornerstones of Intel Values. It is not only about what we do, but how we do it.

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Bạn Sẽ Làm Gì

• IT Manufacturing Service Desk Engineer works in ATM factory, following factory operation shift hours.
• The job scope includes, but not limited to, integrate, test, install, configure, and support Factory automation systems. Plus coordinates factory requirements, maps them to automation systems capabilities, and recommends technical solutions.
• Applies advanced troubleshooting to automation system problems.
• Drives continuous improvement efforts to meet automation systems health goals, as well as emerging capability needs.
• Position may include some software development of related enhancements, supplemental systems, and/or support and monitoring tools.

Chuyên Môn Của Bạn

• Possess a Bachelor of Science degree in Computer Science, Computer Engineering or related fields.
• Willing to work in Compressed Work Week (alternate day/night) Shift working hour.
• Fresh graduate or less than 18 month experience.

• Communication: Employs excellent written and verbal communications skills with the ability to listen, question, interpret, and clarify issues by translating customers' non-technical descriptions into technical diagnosis.

• Troubleshooting and Problem Solving Skills: Applies troubleshooting and problem solving skills to resolve issues and/or problems.

• Customer Support: Customer oriented. Prompt respond to customer escalation and request. Notify customers on known problems and/or issues and keep them updated as to the status and resolution. Provide guidance to customer and connect customer to other service groups, for services beyond our scope.

• Incident Management: Handle user escalation. Demonstrate strong discipline on process adherence, including create and close tickets. Manage and administrate Major Incident. And demonstrated ability on Incident matching.

• Knowledge Management: Proven ability to search and reference Knowledge Article; Plus documenting knowledge in knowledge article.

• Windows Client PC: Proven track record on landing, installing, configuring, upgrading, hot swap and managing client PC is preferred; and demonstrated knowledge in supporting Win Client PC. At the same time able to monitor, check and troubleshoot user escalation.

HOW TO APPLY:
Go to the link below to apply directly to Intel