As technology plays an increasingly important role across every aspect of society, you will play a critical role as an expert to offer support and advice to organizations and employees using computer hardware and software.

JOB DESCRIPTION

Working as a Junior IT Technician, Gameloft Vietnam offers you an international working environment with good benefits, competitive remuneration and also chance to develop in the Game industry and your main responsibilities will be:

1. IT Service
- Receiving support requests directly from users, via emails or hotlines, logging tickets to the Helpdesk system, and confirming the reception of requests to users in a timely manner;
- By oneself or together with the team, analyzing the issues, proposing solutions and implementing them in accordance with ETA guidelines for common IT tasks. Main areas of support include PCs (hardware/software/connectivity), LAN cabling, Wireless, printers, fax machines, scanners, photocopying machines, projectors, fixed telephones and other IT devices;
- Escalating network-, server- and corporate web tools/applications-related incidents/requests to GNS team for further resolution. Escalating serious incidents to IT Supervisor/ Manager and the Management for immediate attention and decision making;
- Keeping track of incidents/requests and communicating with users/managers regarding their status and resolution;
- Supporting GNS to maintain/upgrade IT infrastructure and application systems;
- Setting up PCs (hardware/software/connectivity) for newcomers and Gameloft employees from other studios;
- Maintaining/Upgrading PCs (hardware/software/connectivity) and other IT devices for current users when requested;
- Completing other technical tasks assigned by IT Supervisor/Manager and the Management;

2. IT Administration/Management
- Logging, tracking and updating tickets on the Helpdesk System;
- Suggesting the purchase of IT hardware/software for new users or for upgrade/replacement if needed, checking condition/configuration of new/current items, updating the inventory system and keeping them organized in the IT store. Liaising with vendors/suppliers for delivery/replacement/maintenance services;
- Documenting all knowledge and experiences in the File Sever/Knowledge Base System;
- Educating, communicating with users on IT policies and processes in order to effectively enforce them;
- Completing other administrative tasks assigned by IT Supervisor/Manager and the Management.

ATTITUDES AND BEHAVIORS

- Possessing customer/service oriented mentality;
- Being proactive, willing to learn and to work overtime when requested;
- Being social, communicative, calm and flexible when dealing with users;
- Being innovative, cooperated, responsible, disciplined timely and accurate in performing tasks.

QUALIFICATIONS AND EXPERIENCES

- At least 1-2 year in IT supporting/IT Helpdesk
- Good knowledge in PC and other IT devices’ hardware/software/connectivity, including Windows and Linux operating systems, good skills in analyzing, diagnosing and trouble-shooting issues
- Fair English; Speak and Write
- Good knowledge in network, server, corporate web tool/application and telecommunications systems

SKILLS : Ubuntu/Linux, IT Support Engineer, IT Help Desk.

WE OFFER :

- Exciting diversity with our talents from around the world
- Recognition and rewards based on your performance
- Creative, modern and open working place
- Continuous and professional training to fully develop your potential
- Work hard, play hard and enjoy various activities
- Health check-up annually
WHY JOIN THE GAMELOFT UNIVERSE ?

- Because you want to be part of an exceptional experience, within a company that is constantly growing!
- Because you want to work with talented people who are industry pioneers!
- Because you want to join a global company and meet great people around the world from all walks of life.
- Or, just because you’re looking for a great place to work!

BENEFITS

- Creative workplace with international teams of talents.

- Exciting challenges and rewarding recognitions

- Continuous learning and career growth.

OPPORTUNITIES

- Are passionate about video games and eager to change the way people are playing games;
- Value initiatives, and are yourself a creative person;
- Are a result-oriented person, willing to improve, to learn, and to challenge yourself;
- Are a responsible team player;
- Love a friendly, open and fun environment.

WORK LOCATION :  7th Floor, E-Town 2, 364 Cong Hoa street, Tan Binh District, Ho Chi Minh City.

SALARY : NEGOTIABLE

                                        ******APPLY NOW*****