JOB DESCRIPTION

- Customer relations, Service Standards and Facility Management

- To promote an environment focused on providing superior customer service,

- To ensure customers have an enjoyable and satisfying experience by adhering to all quality, service and cleanliness standards, Regularly communicate with customers and gain feedback on their experience,

- To ensure all complaints are handled and resolved promptly and courteously,

- Positively promote L’Usine image by building and maintaining contacts within the local community,

- To maintain restaurant building and equipment in a condition that ensures customer service and customer image goals are met,

- To communicate and monitor standards for cleanliness, sanitation and health and safety,

- Profitability and Planning, analyze cost controls and sales trends by monitoring month end reports and statements,

- To achieve G & A expenses to meet plan AND develop a monthly and quarterly projection of controllable line items,

- To assist managers in identifying controllable deviations, and develop and implement correction plans,

- To monitor scheduling of employees to ensure compliance with standards,

- Effectively plan in advance to ensure adequate staffing and stock levels are maintained to be able meet the expected demand of local events, activities, holidays or marketing promotions, Ensure any activities likely to influence trading levels are communicated to the management team,

- Marketing and Communication.  To implement local promotions and marketing plans. To monitor sales projections and budgets versus actual sales. To implement approved sales building programs. To develop an understanding of competitors and be aware of competitor actions, promotions and growth. To develop an understanding of the local community and be aware of local events, or changes in the community and the impact on sales,

- To recommend local store marketing plans to resolve sales shortfalls

- To maintain continuity with current media messages and restaurant marketing efforts. To promote effective communication between all restaurant employees,

-.........

JOB REQUIREMENTS

- University graduated

- At least 3 years in the same position

- Fluent in both verbal and written English

- Strong team leading skills

- Experience of managing budgets

- Ability to effectively priorities and execute tasks in a high-pressure environment

SALARY : 14,000,000 - 18,000,000  VNĐ / MONTH

                 *****FOR MORE INFORMATION AND IF YOU ARE INTERESTED IN THIS POSITION PLEASE SEND YOU CV ,HERE*******