JOB DESCRIPTIONS:

If you are reading this piece of news, obviously, you're already a VietnamWorks User! When finding your dream job through VietnamWorks, have you ever wondered what we're doing every day to bring you jobs and make you satisfied with our services? 
The fastest way to have the answer is to become a part of us - a Customer Care Representative at VietnamWorks! 

This interesting and challenging opportunity is opened for Fresher, who love to follow Customer Service as career path. Your mission is to bring "WOW Service" to our customers mainly via email, system & sales support: 

1. Customer Experience: 
- Trouble shoot problems happen to customers on website; 
- Support & improve customer experience via multi channels (live chat, email, hotline) at any contact points

2. Customer Satisfaction: 
- Proactively study jobs online and advise to help customers recruit effectively.

3. Customer Engagement: 
- Participate in creating HR contents such as recruitment tips, hiring advices, attract and retain talent, … 
- Support customer community.

4. Service Excellence Culture: 
- Generate and in charge of some initiatives to promote and strengthen company’s service culture.

5. Special projects: 
- Assist in ad-hoc projects such as: screening candidate's profiles, phoning candidates to update their CVs,....

JOB REQUIREMENTS:

We would like to hear from those who:
- Fresh-Graduated
- Have strong objective to follow Customer Service as long-term career
- Find happiness in supporting others with calming manner, careful & detail oriented
- Communicate well in English & effectively in Vietnamese
- Good at problem-solving skill
- Able to work under high pressure 
- Proficient in Word, Excel, Power Point, Outlook and Internet

BENEFITS:

- Chance to learn and get experience from International environment and the #1 recruitment website in Vietnam
- Receive on-the-job training, mentoring and coaching from Senior Customer Care Specialist to develop career path
- Interesting training program: Leadership, Breakthrough success, Service excellent culture… 
- Various Exciting Team activities: Teambuilding, Company trip, Thanksgiving day, Annual party…
- Be entitled to at least 15 days of annual leave
- Performance and salary review twice a year

*** Short-listed candidates will be contacted for a phone-interview.

WORK LOCATION:                                                              VietnamWorks

                                  130 Suong Nguyet Anh Street, Ben Thanh Ward, District 1, Ho Chi Minh City, Vietnam

WORKING TIME:                  9 : 00 am - 6 : 00 pm from Monday to Friday.

SALARY:                            Negotiable

******IF YOU ARE INTERESTED IN THIS POSITION, APPLY YOUR CV IN ENGLISH,  HERE ******