JOB DESCRIPTIONS:

Course administration:

-   Prepare and maintain class folders

-   Manage class information

-  Update parents/ students with course progress

-  Input results

-  Prepare letters/certificates

Exam organisation:

-   Suggest students for Cambridge exam

-   Organise revision

-   Suppport students on the exam date at ILA or at the location arranged by Department of English Training (DoET)

-   Inform students of results

Materials management:

-   Check and update teaching resources such as speaking cards, tests

-   Prepare materials for students

-   Prepare materials inventory

Classroom management:

-   Room arrangement

-   Change or book room as requested

Customer service:

-   Support with organising events/ activities for students

-   Handle students' request/ complaints on a daily basis

Re-enrolment:

-   Visit class for reservation deadlines

-   Handle telesales for class re-enrolment

-    Follow up with student's re-enrolment

Other tasks are included for CCO who is in charge of inventory:

Quarterly forecast:

-    Prepare based on PR-inventory Management and get verification from DM

-     Input to inventory database and get approval from CM

Monthly order:

-    Prepare and get approval from CM/DM

-    Follow up with ADM/HO on receiving

Delivery to customers:

-     Prepare based on no. of students and classes opening

-      Deliver to FO and TSC upon request

-      Deliver directly to customers when needed

Inventory Management:

-     Manage and make sure the stock in good condition and well-arranged

-     Prepare monthly report and input in database

-     Conduct inventory checking under supervision of DM/CCS

-     Other tastk assigned by DM

JOB REQUIREMENTS:

-     Undergraduate, qualifications in English and education are preferred

-      Experience working in customer service or administration in foreign invested companies

-     Ownership skill, Communication skill, Problem Solving skill

-     Good communication in both English and Vietnamese (at least Pre-Intermidiate 4 level)

-     Familiar with MS Office 

-     BE ABLE TO WORK ON SHIFT

APPLICATION PROCESS:

-   Send your CV / Resume to ILA Recruitment Team via This email address is being protected from spambots. You need JavaScript enabled to view it.

-   The email subject should follow the format:     <yourname> - <Job title>