Địa điểm làm việc:

VP Hồ Chí Minh: 327-329 Tô Hiến Thành, Phường 13, Quận 10, HCM

VP Hà Nội: 7 Trần Phú, Quận Ba Đình, Hà Nội

CỘNG TÁC VIÊN (Toàn thời gian/ Bán thời gian)

1 - [Hanoi] Phát triển đối tác giao nhận (Telemarketing) 

Mô tả công việc:

• Mở rộng đối tác tài xế: Tuyển dụng và đặt lịch hẹn cho những đối tác tài xế có nhu cầu hợp tác thông qua điện thoại theo danh sách được cung cấp, đảm bảo lịch hẹn theo số lượng yêu cầu của người giám sát.

Yêu cầu công việc:

• Thời gian làm việc tối thiểu: 15h/ tuần
• Số lượng cuộc gọi tối thiểu: 20/ giờ
• Địa điểm làm việc: Văn phòng Lalamove Hanoi
• Sử dụng laptop cá nhân (được hỗ trợ cài phần mềm gọi điện thoại)
• Khả năng giao tiếp tiếng Việt lưu loát và khả năng xử lý tình huống phát sinh (nếu có) xảy ra.

Quyền lợi:

• Thu nhập 25.000/ giờ

2- [Hanoi] Phát triển đối tác giao nhận (Online)

Mô tả công việc:

• Nghiên cứu, tìm kiếm và thu thập thông tin của các đối tác vận chuyển tiềm năng, liên lạc để đặt lịch hẹn và đề xuất hợp tác với đối tác qua các kênh online (FB page, FB groups,etc.)
• Lên kế hoạch, quản lý và phụ trách tăng trưởng nguồn đối tác vận chuyển với chỉ tiêu chung. Theo dõi, chăm sóc và hỗ trợ các đối tác để đảm bảo chất lượng tốt nhất
• Chủ động seeding, chat với tài xế, chủ động đặt lịch hẹn training ở văn phòng cho tài xế.

Yêu cầu công việc:

• Thời gian làm việc: tự do
• Địa điểm làm việc: tự do
• Sử dụng laptop cá nhân
• Khả năng giao tiếp tiếng Việt lưu loát và khả năng xử lý tình huống phát sinh (nếu có) xảy ra.

Quyền lợi:

• Không áp KPI – có mốc doanh số thưởng
• Thu nhập trung bình 4.000.000 – 5.000.000 (bao gồm thưởng doanh số)

3- [Hanoi]  Phát triển đối tác khách hàng (Đi thị trường)

Mô tả công việc:

• Nghiên cứu, tìm kiếm khách hàng tiềm năng sử dụng dịch vụ giao hàng xe máy – xe tải qua các kênh online (FB page, FB groups,etc.)
• Lên kế hoạch, quản lý và phụ trách tăng trưởng nguồn đối tác khách hàng.

Yêu cầu công việc:

• Thời gian làm việc: tự do
• Địa điểm làm việc: tự do
• Sử dụng laptop cá nhân
• Có kinh nghiệm sale, mối quan hệ với các doanh nghiệp vừa và nhỏ (shop online …) là một lợi thế

Quyền lợi:

• Thu nhập: 2.000.000/ tháng + hoa hồng

4- [Hanoi] Phát triển đối tác khách hàng (Telesale – làm việc tại VP)

Mô tả công việc:

• Mở rộng đối tác khách hàng: Gọi điện thoại đến khách hàng có nhu cầu hợp tác thông qua điện thoại theo danh sách được cung cấp, giới thiệu về Ứng dụng giao hàng Lalamove, các chương trình khuyến mãi …

Yêu cầu công việc:

• Thời gian làm việc tối thiểu: 22h/ tuần
• Địa điểm làm việc: Văn phòng Lalamove Hanoi
• Sử dụng laptop cá nhân (được hỗ trợ cài phần mềm gọi điện thoại)
• Khả năng giao tiếp tiếng Việt lưu loát và khả năng xử lý tình huống phát sinh (nếu có) xảy ra.

Quyền lợi:

• Thu nhập 2.000.000/ tháng + hoa hồng

5- [HCM]  Phát triển đối tác giao nhận (Đi thị trường)

Mô tả công việc:

• Mở rộng đối tác tài xế: Trực tiếp đi thị trường, Tìm kiếm thông tin liên lạc đối tác tài xế  thị trường xe tải nhỏ theo sự hướng dẫn và phân công của người giám sát. 

Yêu cầu công việc:

• Thời gian làm việc linh động tự do, tối thiểu: 15h/ tuần
• Địa điểm làm việc: Khu vực nội thành TP.HCM
• Thiết bị cần có: điện thoại thông minh, xe máy
• Khả năng giao tiếp tiếng Việt lưu loát và khả năng xử lý tình huống phát sinh (nếu có) xảy ra.
• CTV ở gần các khu vực bến xe là một lợi thế

Quyền lợi:

• Thu nhập trung bình: 4.000.000/ tháng

INTERNSHIP (Full time/ Part time)

1. [HCM – Hanoi] Driver Operations Intern:

Main responsibilities:

• Driver acquisition: Maintain an over-supplying effort by engaging our drivers leads on a daily basis through various channels
• Driver on boarding: Assist the Operations team to ensure incoming leads are onboarded in the most efficient way following Lalamove standards
• Understanding driver operations standards: Provide accurate, valid and complete information by using the right methods/tools
• Community management: actively moderate (bring people together), leverage, provide incentives and lead the driver community to shape the best service quality to users and the best worth for drivers

What we seek:

• An outgoing and open-minded personality that can interact and influence people with different profiles (age, nationality, experience, background)
• A go getter attitude to bring solutions and ideas to our daily operations needs
• Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality
• Autonomous and adaptable attitude to cope with an ever-changing working environment
• Strong understanding to adhere to company process and SOPs and provide accurate, valid and complete information by using the right methods/tools

What you'll need:

• Currently enrolled in a Bachelor’s degree in Supply chain, Operations Manager, Business or similar field of study
• Knowledge and understanding of mobile and web technologies
• Proactive mindset with ability to take initiative
• Excellent presentation and people management skills
• Vietnamese national with fluency in Vietnamese is require

LINK apply:

• For Hanoi candidates Click >>>HERE<<
• For HCM candidates Click >>HERE<<

2. [HCM - HANOI] Business Development Intern

Main Responsibilities:

• Sales and lead sourcing: Find, engage and schedule meeting with business leads to maintain a healthy pipeline, and support Sales team to ensure weekly targets are met.
• Negotiation and closing of deals: Conduct research and preparing materials for sales team to enable efficient negotiation and deal closure with prospect.
• Sales operations: ensure Standard Operating Procedures and Policies are implemented in a timely and accurate manner
• Brand ambassador: become the face of Lalamove when engaging local partners to promote our services and values
• Ad hoc tasks: to assist team on ad hoc tasks as requested

What we seek:

• Exceptional written and verbal communication skills to communicate accurately to potential users
• Charming personality to build and maintain professional relationships
• Strong sales skills to get our potential client to use our service. Remain knowledgeable on products offered and discuss available options
• Can-do attitude and grit to make things happen, to identify and leverage new opportunities

What you'll need:

• Currently enrolled in B.A or B.S Bachelors program
• Knowledge and understanding of mobile and web technologies
• Excellent presentation and negotiation skills
• Vietnamese national with fluency in Vietnamese is required
• Proficiency in CRM programs is a plus

LINK apply:

• For Hanoi candidates Click >>>HERE<<
• For HCM candidates Click >>HERE<<

3. [HCM] HR & Admin Intern 

You will be responsible for employee engagement activities via providing high-quality office environment and engaging in attracting suitable talent for the company.

Main Responsibilities:

• Office Administration:
• Plan, organize and control the administration function of the company.
• Oversees office maintenance, office access, security, cleanness
• Any other work as prescribed by the management in any location.
• People Operations/HR:
• Engagement: Propose & develop staff activities in order to build up strong and positive working environment.
• Brand Awareness: In charging for promoting/searching for recruitment channel for suitable position to attract the right quantity and quality applicant

What You'll Need:

• Currently an undergraduate student preferably studying Business Administration, Marketing, HR Management, and/or Psychology
• Ability to be a self-starter, an independent thinker, and manage time effectively
• Demonstrated interest in a future career in People Operations and/or Human Resources
• Possess strong communication and interpersonal skills
• Hardworking, Flexible & organized skills, Friendly, Reliable, Independent, Considerate & Self-motivated personality
• Very energetic and passionate to engage everyone into social activities.
• Good English, good skills of Microsoft office programs.

LINK apply:

• Click >>HERE<<

OFFICIAL STAFF (Full time/ Part time)

1- [Hanoi] Business Development Executive:

We are looking for a high energy, quick thinking individual to achieve business target by creating and maintaining professional relationship with clients. If you understand all things that are worth doing are never easy, and you want to become a better version of yourself, apply now!

Main responsibilities:

• Retain acquired business to a satisfactory level and increase penetration rate in existing business through planning and implementing retention and loyalty program;
• Assist in achieving business targets through managing the effectiveness of all sales channels and daily operations;
• Implement marketing campaigns and any other sales initiatives in a cost-effective manner with budgetary control;
• Give suggestion to develop sales support tools like sales kit, operational manuals, training materials and premium gifts to ensure effectiveness of sales and marketing campaigns;
• Perform financial projections with profitability evaluation and resources planning;
• Co-ordinate various internal and external parties to roll out sales & marketing campaign and manage the logistics of the roll-out and fulfillment;
• Monitor sales performance, arrange sales reporting and undertake any short-term/long-term measures to improve sales performance;
• Facilitate customer complaints to be handled in a prompt and professional manner.
• Understanding about logistics service, having experience selling service packages to customers.
• Identify, develop and engage potential and existing clients
• Plan and execute strategic partnerships and operations initiative
• Negotiating and signing contracts with customers.
• Coordinate with marketing team to develop brand dissemination programs to market.
• Recognize customer feedback and proactively provide support solutions.

What you'll need:

• Degree Holder or above, preferably in marketing or business related subjects;
• Min 1 year solid experience in account management or sales; experience in the logistics industry is highly preferred but not a must;
• Outstanding sales and presentation & communications skills;
• Able to work independently and work under tight deadlines;
• Self motivated, responsible, proactive and take ownership and personal responsibility;
• Hard working & friendly team player, enthusiastic and adaptable;
• Proficiency in written Vietnamese & English; 
• Good knowledge in Microsoft Office, Excel, Powerpoint

LINK Apply:

Click >>HERE<<

2- [HCM] Customer Service Ambassador – Call Center

This role is one of the most important positions in our company because you have the most touch points with our users and drivers. You will rush to answer every call on the first ring, and when you are on the phone, you are our Lalamove ambassador. Whether our customers or drivers have a positive experience with us depends on you. 

No two days are ever the same in customer service and don't be surprised if you receive customer or driver complaints occasionally, it probably means that they are feeling frustrated and they need your help. Our best CS role model gives it a laugh and tries their best to turn around the situation. No hard feelings.

This role suits someone who is positive, outgoing and customer-oriented. To succeed, you must be passionate about our business.

What we seek:

• Managing in and out bound calls from users, drivers & clients inquiries, complaints, orders follow up, all sales and marketing matters
• Developing new business opportunities and expand customer base in order to achieve sales target
• Conducting market research to identify selling possibilities and evaluate customer needs
• Supporting the marketing and PR activities, events or campaign etc.

What you'll need:

• Positive, outgoing and customer-oriented
• Assertive with excellent interpersonal and communication skills
• Good team player and responsible
• Fluent in Vietnamese, proficiency in English a plus
• Immediately available is highly preferred

LINK Apply:

• Click >>HERE<<

3- [Hanoi]  Account Management & Partnership Associate

What you will be doing:

• Own the corporate client relationship after they are successfully on-boarded
• Activate customers to place their first order within defined SOP
• Identify new opportunities to boost strategic partnership and branding awareness across industries
• Maintain relationships and with key accounts, taking responsibility for their retention on Lalamove
• Resolve complaints and operational issues with key accounts within a defined SOP
• Identify opportunities to grow revenue base with existing accounts and execute this mission
• Collaborate with marketing department on regular and seasonal campaigns
• Engage with in-app top-up clients to identify high potential business users
• Collect relevant data from business accounts, helping the business user categorization effort

What we seek:

• Excellent problem solving skills
• Able to work under pressure/tight timeframes
• Able to work independently
• Focus on detail and data driven mindset
• Fluency in Vietnamese, proficiency in English a plus
• 2 years related working experience
• Excellent interpersonal skills, able to handle stressful situations with a smile
• Cultural fit: Fast learner, Can-do attitude, Straightforward, Simplify

LINK Apply:

• Click >>HERE<<

4- [HCM] Senior Driver Partnership Associate

The Driver Strategic Partnerships Lead is responsible for identifying, negotiating, closing, and managing corporate and non-corporate institutions (partners) to uplift the wellbeing of Lalamove partner drivers within Vietnam.

Main Responsibilities:

• Create a group strategy aligned to the company’s national priorities including driver acquisition, and retention, and branding initiatives;
• Identify, pitch, assess, and prioritize prospects in line with the strategy;
• Represent the company as a contact person for any partnership opportunities;
• Oversee all phases of the partnership from initial discussions to execution to ensure a win-win collaboration;
• Collaborate with internal stakeholders such as but not limited to operations, marketing, finance, customer happiness, legal, product, regional, to best execute the partnership;
• Build excellent relationships within the partner’s organization, including C-executives, through regular communication, performance review and improvements, and additional joint projects to deepen engagement and expand brand and possibly revenue outcomes;
• Executes and manages all legal documents (Memorandum of Agreement, Mutual Confidentiality Agreement, etc.) with potential partners;
• Guide and approve any form of public communication involving existing partners such as press release 

Best Practices on how to succeed within this role:

• Understand the partner’s business, objectives and values: It will gauge whether you are 1) aligned in terms of values; and can 2) provide value to them. Otherwise, it will not be wise to discuss;
• Create win-win scenarios: Partnerships are meant to be beneficial to all parties. It cannot be beneficial to only one partner or the other party gains more than the other. Balance is key.
• Know what Lalamove can offer: Be well-versed with the assets of Lalamove such as social media statistics, number of partner drivers (their potential customers) and their profile, opportunities to promote on the driver app, events, on boarding, etc.
• Discuss with Decision Maker: This will allow quicker discussion and negotiations.
• Be a friend and a business partner: Act like a friend (sincere, open and understanding) while maintaining a professional relationship and putting business first. 

LINK Apply:

• Click >>HERE<<

5- [HCM]  Account Management Associate 

We are looking for a high energy, quick thinking individual to achieve business target by creating and maintaining professional relationship with clients.

• What you will be doing:
• Manage customer information and build relationships after they successfully onboard.
• Collaborate with Marketing department on regular and seasonal campaigns
• Coordinate with Customer Service to handle complaints within a defined SOP
• Coordinate with Accounting department to control customers payment process.
• Coordinate with other departments to make the business operations of the company go smoothly
• Track and analyze customer data to classify potential customers
• Handle office tasks, generate weekly reports
• Maintain polite and professional communication with customers via phone and e-mail.

What we seek:

• Excellent problem solving skills
• Able to work under pressure/tight deadline
• Able to work independently ; Good research skills and detailed-oriented
• Fluency in Vietnamese, proficiency in English a plus
• Proficiency in MS Word, MS Excel
• 2 years related working experience

LINK Apply: 

• Click >>HERE<<