Role Objectives:

The IT Support Intern will support to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests.

Job Descriptions:

• Provide support/ help desk to end users to ensure smoothly operation.
• Providing day-to-day support for end user requests related to desktop/laptop software/hardware, Printer, and video conferencing...;
• Field incoming help requests from end users via both telephone and work orders in a courteous manner.
• Record, track, and document the help desk request problem-solving process.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, and configuring systems and applications.
• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
• Apply diagnostic utilities to aid in troubleshooting.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Ensure end users satisfaction.
• Solve problems on time to meet their needs.

Requirement:

• 3rd or final year university student majoring in Information Technology, Computer Science, or related field. The expected graduation date should be after December 2025.
• Must have student confirmation/letter of internship introduction from university.
• Ability to work full-time in 6 months.
• Knowledge of basic computer hardware and software.
• Experience with desktop operating systems including Windows 10,11.
• Knowledge of a range of diagnostic utilities.
• Good communication (verbal & written) & customer-service skills.
• Able to work independently and as part of a team.
• Able to learn quickly and adapt to changing technology.

Benefits:

• Attractive internship allowance.
• Accident Insurance.

Location: STAR Building - 33 Mac Dinh Chi Street, Da Kao Ward, District 1, HCMC.

Working time: Monday to Friday (9h00 - 18h00)